Product questions
Ask how a tool option works, how a converter treats unusual input, or whether a task is supported in the browser tools.
Support
Contact jsoncompare.dev
Need help with a tool, want to report a bug, or have a privacy question? Email us directly. There is no complicated ticket system and no account wall—just a clear support address for this JSON toolkit.
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Primary contact email
The best way to reach us is email. Use it for product support, feedback, questions about the site, and legal or privacy correspondence related to jsoncompare.dev.
EMAILsupport@jsoncompare.dev
We read messages sent to this address. Response times vary with volume, but clear notes with the page URL and safe sample details are the fastest to investigate.
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What you can contact us about
If it relates to the site or the tools, start with support@jsoncompare.dev. Common topics include:
Bug reports
Tell us which page you used, what you expected, what happened instead, and a small safe sample if you can share one.
Privacy and legal
Use the same inbox for Privacy Policy questions, Terms of Use questions, and requests about information you emailed us.
Feature ideas
Suggest changes that would make compare, format, validate, minify, unescape, or conversion faster in everyday work.
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How to get a faster reply
You do not need a formal template. A short, specific message is enough. These details make help much easier:
Include the page URL
Mention whether the issue happened on JSON Compare, Formatter, Validator, Minify, Unescape, or a converter page.
Describe what you were trying to do
A short note like “compare two JSON files while ignoring key order” helps us understand the goal, not only the symptom.
Share a safe sample
If you include sample data, remove secrets, tokens, private customer fields, and anything your policies do not allow outside your environment.
Note your browser
Browser name and version are useful for layout, copy/paste, file upload, or editor issues.
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What support can and cannot cover
jsoncompare.dev provides free browser-based tools. Support is best-effort and focused on the site itself. We can usually help with:
- unexpected behavior on a specific tool page
- unclear instructions or missing options
- privacy or terms questions about the website
- accessibility or usability problems you hit while working
We generally cannot:
- debug your full production system or business logic
- recover JSON that only existed in your local browser tab
- offer paid-support response times for a free public utility
- promise that every unusual JSON, YAML, or XML case will match every other tool exactly
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Privacy, legal, and trust
Privacy questions are welcome at the same address. Before writing, you may want to review the Privacy Policy, which explains the local-processing design of the tools and the limited technical or contact data involved in running the website.
For acceptable use, warranties, and liability terms, see the Terms of Use. For background on the site and the current tool list, see About.
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Useful links while you wait
If you are blocked on a task right now, one of these pages may already answer the question or let you continue:
- About jsoncompare.devWhat the site is, who it is for, and which tools are available.
- Privacy PolicyHow local processing works and what information we may receive.
- Terms of UseAcceptable use, disclaimers, and service boundaries.
- JSON CompareGo straight to the main compare tool.
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A short note on replies
We care more about clear answers than automated auto-replies. If your message includes steps we can follow, we can often confirm whether the behavior is expected, whether the page needs clearer wording, or whether something should be fixed.
Thanks for helping make this focused JSON toolkit better. Email support@jsoncompare.dev anytime.